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Outsourcing Amazon Customer Service

benefits of outsourcing amazon service

What is Amazon Customer Service?

Amazon Customer Service is a complete support system provided by Amazon to help both buyers and sellers with their questions, problems, and worries. To put it simply, it’s all about the different ways sellers can communicate with and assist their customers on the Amazon platform. This service plays a crucial role in ensuring a seamless and satisfying shopping experience on Amazon. Let’s dive into the key components of Customer Service.

Email Support

Email Support allows buyers to communicate their concerns, ask questions, and seek assistance via email. Whether they have inquiries about their orders, returns, or product-related issues, they can reach out to your support team through email. With our skilled customer contact services team, we provide timely and personalized email responses to your consumers around the clock.

Amazon Live Chat Support

Do you want the best Amazon chat customer service? Before doing a purchase, your clients will assume a rapid dialogue with your chat customer support team. Our Live Chat Support professionals offers real-time assistance through text-based messaging. It’s a convenient way for buyers to get immediate responses to their queries without the need for a phone call. This feature is particularly beneficial to boost your sales.

Call Center Support

Call Center Support is a phone-based customer service option. Users can call your dedicated support line to speak with a customer service representative directly. So, let our customer support representative handle your valued customers’ questions 24 hours a day, seven days a week at affordable rate.

Why Should You Consider Amazon Customer Service Outsourcing?

Outsourcing Amazon customer service can be a strategic move for your business. Here are compelling reasons why you should consider this option:

Encourage Purchases, Repeat Buyers, And Great Reviews

Outsourcing your customer service ensures that queries are promptly addressed, encouraging customers to complete their purchases. Satisfied buyers are more likely to become repeat customers and leave positive reviews.

Get A Higher Seller Feedback Rating

Efficient customer service can lead to improved seller feedback ratings, which can boost your credibility as a seller on Amazon. Our experts help to maintain a high standard of customer satisfaction.

Create Less Work for Your Team

Outsourcing customer service tasks means your in-house team can focus on core business activities, such as product quality, market analysis, leading to increased productivity and growth.

Mitigate Returns

Our well-handled customer service operation can address issues before they escalate, reducing the number of returns and associated costs.

Increase Profitability and Business Growth

Our efficient customer service can result in higher customer retention and increased sales, ultimately contributing to the profitability and growth of your Amazon business.

Minimize Order Defect Rate (ODR)

Our customer service can help in reducing the ODR, a critical metric that impacts your Amazon seller performance. A lower ODR leads to a better seller reputation.

Decrease Pre-Fulfillment Cancellation Rate (PFCR)

Our effective customer service can prevent order cancellations, lowering your PFCR and ensuring a smoother order fulfillment process.

Monitor Late Shipment Rate (LSR)

Our services can help monitor and address issues related to late shipments, preventing negative impacts on your seller metrics.

Monitor Policy Violations

Our professional representatives can help you stay compliant with Amazon’s policies, reducing the risk of policy violations.

Monitor Buyer-Seller Contact Response Time (SLA)

Our support team allows you to meet Amazon’s standards for response times, ensuring a positive experience for your customers.

Benefits of Customer Services Outsourcing

Outsourcing your customer service needs can bring a multitude of benefits to your business. Here’s a closer look at why it’s a strategic move:

Elevate Your Sales with Our Customer Interaction Services

Outsourced companies often specialize in customer interaction services tailored to the ecommerce platforms. This specialization can significantly enhance your sales by providing expert support and problem resolution to your customers.

Eliminate High Costs and Resources

Managing an in-house customer service team can be costly, from hiring and training staff to maintaining infrastructure. Outsourcing helps you eliminate these expenses and allocate resources more efficiently.

Customer Orientation

Outsourced team is dedicated to delivering top-notch customer experiences. They have expertise in handling inquiries ensures that customers receive the attention and information they need promptly.

Constantly In Touch with The Client

Outsourcing partners are in constant communication with you to ensure that customer service strategies align with your business goals. This collaborative approach keeps you informed and in control.

Working With Reviews

Outsourcing companies can help manage and respond to customer reviews, maintaining a positive online reputation and addressing issues effectively.

Delivering On-Demand, Multi-channel Customer Interaction Services

Outsourcing offer flexible, multi-channel support, ensuring that your customers can reach out via email, chat, or phone. This versatility caters to diverse customer preferences and needs.

12 Tips for Setting Up Outsourcing for Sellers

Setting up outsourcing for your customer service requires careful planning and execution. Here are essential tips to ensure a successful transition:

1.      Hire Experienced Customer Service Representatives

Opt for experienced representatives who are familiar with Amazon’s policies and practices. Their knowledge can significantly expedite issue resolution and enhance customer satisfaction.

2.      Make Training and Onboarding a Priority

Invest time in comprehensive and onboarding trainings. Ensure that your outsourced team understands your brand, products, and customer service protocols.

3.      Respond Quickly

Timely responses are crucial on the fast-paced platforms. Implement efficient response systems to address customer inquiries promptly.

4.      Make Sure You Have All the Information

Equip your outsourced team with access to comprehensive information about your products, policies, and procedures. This helps them provide accurate and helpful responses.

5.      Hire Honest & Empathetic Representatives

Empathy and honesty are key qualities for customer service. Select representatives who genuinely care about customer concerns and are transparent in their interactions.

6.      Acknowledge Mistakes (Even If You Didn’t Cause Them)

Sometimes, issues arise that are beyond your control. It’s essential to acknowledge these and work towards a resolution, even if your representative wasn’t at fault. Customers appreciate honesty.

7.      Use Positive Language

Positive language can defuse tense situations and leave customers with a better impression. Train your outsourced team to use courteous and positive language.

8.      Ensure Clear & Concise Communications

Clear and concise communication prevents misunderstandings. Encourage your team to provide straightforward answers and explanations.

9.      Thank clients for the Opportunity to Help Them

A simple “thank you” can go a long way. Train your team to express gratitude for customers’ business and their trust in your service.

10.  Follow Up with Customers

After resolving an issue, consider follow-up communication to ensure the customer’s satisfaction. This shows you value their feedback and loyalty.

11.  Provide Easy-Serve Options

Offer easy-service options such as FAQs and guides to empower customers to find solutions independently when possible.

12.  Be Proactive to Solve Customer Support Issues on Priority

Identify and address potential issues before they escalate. A proactive approach can prevent negative feedback and customer dissatisfaction.

By implementing these tips, you can effectively set up outsourcing for your Amazon customer service, enhance customer satisfaction, and ensure the success of your Amazon business.



When it comes to outsourcing your customer service, partnering with a trusted provider like GiantSol can elevate your business to new heights. Here’s how:

Negative Review Monitoring

GiantSol’s expert team keeps a vigilant eye on customer reviews, addressing negative feedback promptly to maintain a positive brand image.

Brand Protection

Protect your brand’s reputation with vigilant monitoring and swift response to any issues or concerns raised by customers.

Business Intelligence Reporting

Leverage detailed reports and insights to make informed decisions, optimize strategies, and enhance your Amazon business.

Product List Optimization

GiantSol optimizes your product listings to boost visibility, attract more customers, and increase sales.

Compliance with Amazon’s Policies

Stay in Amazon’s good books by ensuring that your business practices align with Amazon’s policies and regulations.

Customer Support During Business Hours and After-Hours

Enjoy comprehensive customer support, including after-hours assistance, ensuring round-the-clock coverage.

Real-Time and Timely Responses

Respond to customer inquiries in real-time, providing timely solutions to their questions and concerns.

The Team to Manage Amazon Accounts with the Massive Flow

GiantSol’s dedicated team is equipped to manage high volumes of Amazon account activities efficiently.

A Detailed Study of Your Products and Offers

Deep dive into your product offerings to understand your market, competition, and customer preferences.

Track and Update Product Stocks

Ensure that your products are always in stock and ready to meet customer demands.

Live Reporting and Management

Access live reports and efficiently manage customer interactions for enhanced service quality.

Data Security and Protection

Rest assured knowing that your customer data is handled securely and in compliance with data protection regulations.

Manage All Sales Channels Seamlessly

GiantSol offers multi-channel support, ensuring that you can manage sales across various platforms with ease.

Everything from Amazon in One Place

Centralize your Amazon operations for streamlined management and improved efficiency.

Easily Log and Trace Every Conversation

Effortlessly log and trace customer interactions, providing a comprehensive view of customer history.

Never Out of Step

Stay ahead of customer needs with proactive support and issue resolution.

Product-Level Query Management

Handle product-specific queries with precision, addressing customer concerns effectively.

Orders, Tracking, and Tickets in a Single View

Access comprehensive order information, tracking details, and support tickets in a single, user-friendly interface.

Easily Identify Returns and Cancellations

Quickly identify and manage returns and order cancellations to maintain customer satisfaction.

Reduced Message Blocking

Minimize message blocking issues, ensuring smooth communication with customers.

Partnering with GiantSol for your customer service needs means tapping into a wealth of expertise and resources dedicated to helping your business thrive.

What More We Have for Your Customer Interaction Service’s Needs?

At GiantSol, we understand the diverse needs of your customer interaction service. Here’s what more, we offer to meet those needs:

Expert Support During Seasonal Surge

During high-demand periods and seasonal surges, our experienced team steps up to handle increased customer inquiries and maintain service quality.

Trained Agents

Our agents are extensively trained in Amazon’s policies, product knowledge, and customer service best practices, ensuring accurate and efficient responses.

Less Pressure on Administrative Staff

By outsourcing customer interaction services to us, your administrative staff can focus on core business functions, reducing their workload.

Round-the-clock Support

We offer round-the-clock customer support, including after-hours assistance, to ensure that your customers receive timely responses.

Win Customer Loyalty and Satisfaction

Our commitment to providing exceptional customer service helps you build customer loyalty, leading to repeat business and positive reviews.


In conclusion, outsourcing Amazon customer service can be a strategic decision for sellers looking to enhance their Amazon business. It streamlines operations, improves customer satisfaction, and ensures compliance with Amazon’s policies. With GiantSol as your partner for customer interaction services, you can expect comprehensive support that enhances your Amazon business’s reputation and customer satisfaction. Except this, our experts are capable to manage A-Z services of Amazon.

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