Running a business is all about balance, right? One of the biggest challenges is keeping costs in check while ensuring every department delivers stellar results. That’s especially true for your customer support team, where performance directly impacts customer loyalty and sales.
Outsourcing is a game-changer when it comes to saving costs and enhancing performance. And here’s the good news—GiantSol has mastered the art of e-commerce customer support outsourcing, helping businesses reduce expenses while maintaining top-notch service. Curious about how it all works? Let’s dive in.
Why Outsource E-Commerce Customer Support?
Outsourcing customer service offers much more than just cost savings (though that’s a big one). Imagine running a business without worrying about hiring, training, legal compliance, or employee perks. Doesn’t that sound like a dream?
Outsourced customer support means your business focuses on what it does best—whether it’s scaling operations, improving products, or exploring new revenue streams—while leaving the customer queries to seasoned experts.
Let’s break down the key benefits.
1. Significant Cost Savings
At its core, outsourcing eCommerce customer service is about optimizing costs. But how much can you save? Let’s crunch the numbers.
The Cost of an In-House Team
According to ZipRecruiter, the average salary for an online support agent in the U.S. is approximately $78,594 per year. To handle 24/7 queries effectively, you’d need at least three agents rotating shifts.
Here’s what that looks like:
| Business Size | Agents Needed | Annual Cost (In-House) |
| Small/Medium | 3 | $235,782 |
The Cost of Outsourcing to GiantSol
Now, compare that to outsourcing your support to GiantSol, where rates start at just $5/hour. For the same 24/7 coverage with three agents, the numbers look like this:
| Business Size | Agents Needed | Annual Cost (Outsourced) |
| Small/Medium | 3 | $30,857 |
The Savings
By outsourcing to GiantSol, you save a whopping $204,924 annually—that’s 87% off your in-house costs!
2. Time Savings: Focus on What Matters
Managing a customer support team takes time. From hiring and training to handling day-to-day operations, it can be a time-sink. And as a business owner, your time is too valuable to spend on repetitive tasks.
With outsourcing, the management burden is gone. GiantSol takes care of everything—leaving you free to focus on growing your business, developing products, or exploring new markets.
3. No Hidden Employee Costs
Running an in-house team isn’t just about salaries. There are additional costs like benefits, insurance, energy expenses, and even “hidden” costs like desk space and equipment. Over time, these add-ons can significantly inflate your budget.
Outsourcing eliminates these expenses. With GiantSol, you only pay for the services you need, with no surprise costs. It’s simple math: less overhead, more ROI.
4. Performance You Can Count On
Let’s be honest—measuring and maintaining employee performance can feel like a full-time job. Sick days, vacation time, and burnout can all impact your team’s productivity.
When you outsource to GiantSol, you’re not just hiring agents—you’re partnering with a performance-driven team. They’re experts in e-commerce customer service, with the skills and tools to ensure every query is handled professionally. You focus on results, and GiantSol delivers.
How to Outsource E-Commerce Customer Support
Ready to leap? Here, you can start outsourcing:
Step 1: Explore Your Options
Research companies specializing in e-commerce support. Look for providers like GiantSol, which offers a blend of expertise and affordable pricing.
Step 2: Define Your Expectations
Set clear goals. Do you need 24/7 live chat support? Multi-language capabilities? Fast response times? Share these expectations with your outsourcing partner for the best results.
Step 3: Find the Right Partner
Choose a provider that aligns with your needs. Check reviews, success stories, and service features to ensure they’re a good fit.
Step 4: Evaluate ROI
Run a cost-benefit analysis to see how much you’ll save by outsourcing. As we’ve shown, GiantSol can save you over 90% on customer support costs.
Step 5: Onboard Your Partner
Once you’ve chosen your provider, set them up for success. Provide any required resources or training to ensure a smooth transition.
Why Choose GiantSol for Outsourced E-Commerce Support?
GiantSol is the go-to partner for businesses of all sizes. With over eight years of experience, they’ve helped e-commerce brands achieve customer satisfaction rates of over 92%.
Key Features
- 24/7 Live Chat Support: Make sure not a single query should go unanswered.
- Multi-Channel Assistance: From emails to social media, they’ve got you covered.
- E-Commerce Expertise: Specialized support for platforms like Shopify and Amazon.
- Cost-Effective Solutions: Plans starting as low as $5/hour.
Free Trial
Not sure if outsourcing is for you? Try GiantSol risk-free with their free trial, where they’ll assess your needs and provide tailored solutions—no strings attached.
Conclusion
Outsourcing your e-commerce customer support isn’t just a cost-saving strategy—it’s an investment in your business’s future. With GiantSol, you’ll gain access to expert support, save significant time and money, and provide your customers with the exceptional service they deserve.
Don’t let customer support drain your resources. Let GiantSol handle it while you focus on what truly matters—growing your business.
FAQs
How much can be saved by outsourcing e-commerce customer support?
By outsourcing with GiantSol, you can save up to 90% compared to hiring an in-house team.
Does outsourcing mean losing control over my customer support?
Not at all! With GiantSol, you’ll have complete visibility and control over processes, along with regular performance reports.
Can GiantSol handle support for international customers?
Yes, GiantSol offers multilingual support to cater to customers worldwide.
What e-commerce platforms does GiantSol specialize in?
GiantSol supports popular platforms like Shopify, Amazon, WooCommerce, and more.
Is there a trial period to test GiantSol’s services?
Absolutely! GiantSol offers a free trial to help you evaluate their services risk-free.